Terms and conditions

Physical Condition

You’re participating in Group and PT sessions at your own will and own risk. It’s your responsibility to inform KOACH in advance of any injury, illness or other reasons that may pose a risk to your health prior to commencing any physical activity, and again at commencement of each session.

You acknowledge yourself as being in reasonable physical condition and that you know of no medical or other reason why you’re not capable of engaging in physical exercise and that such exercise would not be detrimental to your health, safety, comfort or physical condition. KOACH staff and its contractors are not medically trained and are therefore not qualified to assess whether you’re in good physical condition and/or that you can engage in physical exercise without detriment to your or their health, safety, comfort or physical condition.

If you believe that there is a risk to your health by participating in any of the fitness activities offered at the gym, you must inform us in writing of that risk and give full details of the risk. You also agree to respect other Clients and trainers by not attending the gym facilities whilst suffering from any infections or contagious illness, disease or other ailment where there is a risk, however small, to infect others.

Medical Clearance

We strongly recommend that medical clearance is obtained prior to commencing any training sessions. We may, at our discretion, not accept your assignment until you receive medical clearance from your doctor to proceed with an exercise program at the gym and/or until you have received advice as to an appropriate exercise program. We strongly advise you take the advice of a medical practitioner or appropriate specialist prior to commencing any exercise program if you’re in any doubt about your ability to engage in any physical exercise.

Damage and Personal Injury

To the extent permitted by law, KOACH exclude any liability to the client, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Client and/or any other person, or for any costs, charges or expenses incurred by the Client, arising from or in connection with the services/products provided by KOACH and/or any act or omission of KOACH.

Group Training and Personal Training

Group Training, Personal Training sessions and PT packs have windows of use from the date of purchase.

• 10-packs of group sessions: 10 weeks from date of purchase
• 10-packs of PT sessions: 10 weeks from date of purchase
• Single group or PT sessions: 7 days from date of purchase

They must be paid in advance of any training, they are non-refundable and they non-transferable. Bookings or any alterations to bookings must be made through admin@koach.au or text Marc Ford direct 0422 202 088.
You’re welcome to cancel or reschedule your sessions without charge:

10-packs of group sessions:
Up to 8pm night before any following 5.30am morning session.

10-packs of PT sessions:
Up to 8pm night before any following 7.300am morning session.

Single group or PT sessions:
Up to 8pm night before any following 7.300am morning session.

If you need to cancel your session outside of the above period(s) a cancellation fee of 100% of the session cost will apply (absolute life-threatening circumstances are considered). If you don’t turn up for your scheduled session, the full rate will apply. KOACH reserves the right to allocate a suitable trainer if (for any legitimate reason) your nominated trainer is not available.