Late CXL’s & No-Shows

2026 KOACH Group Training Fine Policy for Late CXL’s or No-Shows

In 2026 we’re changing from the automated $15 fine for Late CXL’s or No-Shows to a ‘3-strikes and you’re (locked) out’ policy.

Simply, if you Late CXL or No-Show in any of the morning classes (after booking yourself in day/week before) it will go down as one of the 3 strikes you’ll get before your Flexi Membership becomes locked. There will be a $30 fine issued to unlock your membership and continue training if that happens. Members on 10-packs automatically lose their session for Late CXL’s or No-Shows.

The cut off point for cancelling out of any morning class is 8pm the night before.
No-Shows and Late CXL’s impact our business 3 ways: (1) any members on a morning wait-list miss out with Late CXL’s; (2) members/coaches waiting to start their session on time get upset while we wait for No-Shows; and (3) the class plan is usually designed for the amount of people who have booked in. If there’s Late CXL’s and No-Shows this impacts the format of the session.
These fees are designed to prioritise your commitment to our group classes. And it’s not about chastising people for doing something wrong. It’s about fairness to our community and fairness to all of our coaches. We understand LIFE gets in the way and things can change overnight. And life-threatening instances and acute sicknesses are always considered. But we firmly believe if that if there’s the chance that you won’t wake ready to go for whatever reason then please don’t book your class in.